Alerts

COMING SOON!

New Town Notification Service and App

Beginning in October, the Town of Ponoka will roll out a new Notification Service that includes an app that you can download to your smartphone.

The new service will send you alerts that keep you informed during utility service disruptions or large-scale, local emergencies.

If you don’t have a smartphone, you will be able to receive alerts by email, text or recorded voice call.

The Town is providing this new notification service to ensure that:

  • Town of Ponoka residents receive critical information quickly about utility service disruptions that may affect their access to important utilities such as water and power (for example, planned power outages, water main breaks or boil water advisories); and
  • Town residents and visitors are kept informed in the event of an unexpected, large-scale emergency that could threaten lives or property in our community (for example, a wildfire or train derailment).

Town of Ponoka residents who receive a monthly utility bill will be automatically enrolled to receive these alerts through the primary phone number and address associated with your utility account. 

  • Is the primary phone number associated with your utility bill the best way for you to receive alerts once this new service launches in October? 
  • If not, please phone the Town Office as soon as possible at 403-783-4431 so we can update your utility bill contact information that will be used to automatically register you for this new notification service.

All other Town residents and visitors will be able to download the app or subscribe to receive these alerts via text, phone and/or email in October once the new system is launched. 

The Town will use the Voyent Alert! system to send out these notifications.

If you are a Town of Ponoka utility customer:

  • You will initially receive alerts via a recorded voice call. You will receive an introductory call in October. Following that, you will then be able to choose how you want to receive alerts.
  • You will be able to download the Voyent Alert! app to receive notifications on your smartphone. Or you can register online to receive alerts via email or text message, instead of, or in addition to, receiving recorded voice calls.

If you are not a Town of Ponoka utility bill customer:

  • You can receive alerts by following the same options outlined above (download the app or register for email, text or voice call alerts). 
  • More information about how to do this will be sent to you in the fall once the Town launches the new service.

Registration will be free and simple to do. You can receive alerts that are specific to your location.

You will even be able to receive alerts for multiple locations, such as ‘school’, ‘work’ or ‘Mom and Dad’s house’.

We expect these alerts will be infrequent, as utility service disruptions and large-scale local emergencies don't happen often, but when they do it's important for citizens to be notified quickly.

The new service will also invite residents and visitors to sign up for non-emergency alerts about important and helpful Town information such as road closures, waste collection reminders, snow and ice control updates, etc. These alerts would be more frequent.

Town utility customers who wish to receive non-emergency alerts will need to sign up for them once the new service launches in October. 

Yes, opting out is easy, but we encourage you not to so that you continue to receive critical information that could help protect your safety or be better prepared during a utility service disruption. 

If you choose to opt out, you can do so after the new service launches in October by pressing “8” at the end of any recorded voice call you receive. 

Or you can submit on Online Service Request at anytime or phone the Town Office at 403-783-4431 where Town staff can assist you in opting out during regular office hours.

Is the primary phone number associated with your utility bill the best way for you to receive alerts once this new service launches in October? 

If not, please phone the Town Office as soon as possible at 403-783-4431 so we can update your utility bill contact information that will be used to automatically register you for this new notification service.

Please phone the Town Office at 403-783-4431