Report an Outage
| Power Outage and Other Electrical Troubles (Town Office) Monday to Friday 9 a.m. - 4:30 p.m. | (403) 783-4431 |
| After Hours Evenings, weekends and holidays | (403) 783-0143 |
Please note: the Town of Ponoka owns the electrical distribution system in our community. Customers are responsible for selecting a retail supplier to deliver electricity to their homes and/or businesses. To see a list of electrical retailers, please visit Ucahelps.alberta.ca
Please contact your retail supplier for:
- Questions or information about your bill;
- To request new service to be energized;
- Re-connections after a service is disconnected;
- To request temporary or permanent service disconnection; and
- For customer account questions.
Electrical Distribution Tariff Terms and Conditions
Ponoka Town Council approves electrical distribution rates for homes within Town boundaries. Distribution rates include the cost of moving electric energy from transformers through local, lower-voltage lines that carry electricity to every customer’s meter in the Town of Ponoka.
Please view Bylaw No. 06-2024 Electrical Distribution Tariff for full details about distribution costs in the Town of Ponoka.
